Frequently Asked Questions

Shopping FAQ

To make your purchase :-

  1. Choose your size and stone colour of your preference. Click on “”add engraving”” if you wish to add on the ring. Write your preferred engrave name in the box below. Then click “Add to cart” button.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you will need to log into your account using your Username and Password. An account is required to make purchases and payment. If you don’t have an account created yet, you will need to register an account before proceeding.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, select your shipping methods and click “next” button.
  6. Next, choose your payment method then click “next” button.
  7. After the steps before this have been done, reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Machine engraving is available for merchandise with sufficient space for engraving. Charges will apply. Please contact KCA for details.

KCA merchandise is available exclusively from Kedai Cincin Ampang & Yasmin Jewelry websites only. To be sure you are purchasing authentic KCA merchandise, please shop at a Kca store, our two sites, instagram of Kca & Yasmin Jewelry and whatsapp with our sales advisors.

Please refer to our Website Policies and scroll down to Return policy. 

For phone and online orders, please call 03-42669398 or e-mail Client Care.

A Kca Purple Box is provided with the purchase of Kca merchandise.

But you can also separately purchase the box.

Peninsular Malaysia : One to three working days
Sabah / Sarawak / Labuan : One to six) working days


Care & Repair FAQ

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store in tarnish-proof cloth such as the flannel pouch provided with your Kca Silver. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.

We repair items made by Kca. Please bring your item to the store.

Servicing of this Kca merchandise can be performed at our store or any jewellery store that accept silver items . But having service performed anywhere else will void the limited warranty in its entirety.

Please contact our store for more information.

603 42669398(KCA Taman Dagang Ampang)

Sterling silver is a precious metal and may require cleaning from time to time. Using a small amount of Kca’s silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.

Silver polishing services are available for sterling silver jewelry, flatware and hollowware items manufactured by Kca. If you wish to have your silver polished, please contact our store at 03 42669398.

We offer resizing service for Kca rings. To have your ring resized, visit a Kca store with your engagement ring or use the shipping method  included with your purchase to send it out for resizing. While there are not restrictions on resizing, we recommend against resizing your ring multiple times. If you are unsure of your ring size, view our size guide or visit our store to have your ring size measured.

We offer 6 months cleaning free services with the purchase of your Kca engagement ring and routinely checking the security of your setting.

Personal Touch FAQ

You can visit our store in Ampang to meet with our Diamond Expert. She will do the manual sketches of your lovely design before we proceed with our 3D expert designer.

Yes, Kca is proud to offer service for your ring engraving and ring box embossing with your purchase. Whether initials, a date, shared joke or romantic sentiment, our engraving and embossing services add a meaningful, distinct touch.

The cost and price will be totally different with ready made design. Because the customise design will always be our specialities and priorities.

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