Trillion Diamond (M) Sdn Bhd reserve the right at any time to make any amendments to this Website, including and not limited to the prices, products and services offered on this site.
Products and prices offered on our website may or may not be similar to the products and prices offered on our showroom as we may run different promotions, campaigns, sales or offers that may not be offered in stores or vice-versa.
Trillion Diamond (M) Sdn Bhd shall put in our best effort to ensure prices stated on this website are accurate and updated. Due to the fluctuating prices of precious metals and stones, prices that are listed on our website are subject to change without notice. However, in the unfortunate event of error, we will not be bound by the incorrect pricing stated and reserve the right to cancel your order and refund your purchase as per our Return and Refund Policy.
Before you make your payment and complete the transaction, the final price and weight of your purchase will be displayed for your confirmation. You will also receive an email on your purchase which shall display your transaction details.
KCA operates the “www.kedaicincinampang.com” website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Trillion Diamond (M) Sdn Bhd gives utmost importance to quality control wherein our product(s) are inspected at multiple stages to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased on Trillion Diamond (M) Sdn Bhd.
If there happens to be any discrepancy in products that you received and you would like to return the product, please contact us at firstname.lastname@example.org or 0342669398 for further instruction. We would like to highlight that any return and refund for products are strictly subject to the following terms and conditions:
- If any product has been delivered in a damaged or defective condition; or
- if the wrong product size which is different from the order is delivered
Only if either one of the reasons as per above is applicable, Trillion Diamond (M) Sdn Bhd may proceed to exchange your product. Trillion Diamond (M) Sdn Bhd reserves the rights to refuse any request for refund. Any request for return and refund for products due to mere change of mind are STRICTLY rejected and not to be entertained.
Terms to request for a return:
- You are required to submit the return request to our customer service via Whatsapp within 24 hours from the date you received the product(s) or we reserve the right not to attend to your request.
- Only eligible for a return to exchange for defect/sizing problem.
- Only can be exchanged if the size requested are available in stock. You will need to check
with our customer service for stock confirmation.
- Send the picture(s) of the defect/damage or wrong product(s) size.
- To be eligible for a return, your item must be unused and in the original packaging.
Customer is advised to wait for our instruction for the next course of action after submitted Return Request. In the event the Customer does not receive any reply from us within 1 working days, please contact us either by email email@example.com or call to 0342669398 for further enquiries or assistance.
How to return the product(s)?
You will receive an acceptance reply from us upon approval of your return request. Please attach the complete set of packaging in the return parcel. You may incur shipping charges subject to the reason for return.
Should the return product(s) we receive not in its original condition or were damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence), you may be charged for the repair of the product(s) and we reserve the right to collect the damage fund from you.
Please return the product(s) to the following address:
Trillion Diamond (M) Sdn Bhd
G-7, Dagang Cahaya, Jalan Dagang 5,
Taman Dagang, 68000 Selangor, Malaysia.
Please contact us at firstname.lastname@example.org or call 0342669398 if you have any questions or need a further assistance.
Delivery & Shipping
Where do you ship?
We currently ship to all Malaysia states.
What shipping carriers do you use?
For Malaysia orders, we currently ship via the PosLaju Service.
How will my order be processed?
- After you place your order, you will receive an order confirmation email from email@example.com. If your email does not arrive, please check your spam folder and be sure to add our email address to your address book. Please review your order immediately. If any changes are needed, please contact us as soon as possible. We cannot make changes to your order once you have received your shipping confirmation email.
- When your order has been processed for shipment, your will receive a shipping confirmation email that will include tracking information. This email informs you that your order has been processed and will ship within 3 working days except weekend or Public Holiday. But if you add on Engraving services, the process will take around 7 to 10 working days.
How long will it typically take for my order to arrive?
- Ground orders are generally processed Tuesday–Friday, within 48 hours of the time the order is placed, except during holidays. All orders are subject to product availability.
- PosLaju is a ground method which usually delivers in 1-7 days but is not guaranteed. Orders will not receive tracking information and delivery will be made by Malaysia Post Office.
- KCA do not guarantee delivery when delays are beyond our control due to
adverse weather conditions, natural disasters, or mechanical failure.
What is the shipping (postage) and handling costs?
Shipping and handling costs vary and are based on:
- The shipping method you select;
- The size and weight of the order;
- Your delivery destination, which is based on your city and postal code;
- Orders placed through our corporate sales department may incur shipping and handling
charges that vary from orders placed online.
Can I determine the shipping and handling costs before starting the checkout process for my order?
No, we can’t calculate your shipping and handling costs before you start the checkout process for your order. You will see your shipping and handling information after you provide your billing and shipping address(es) and before you confirm and pay for your order.
How are shipping charges calculated for large corporate or international bulk orders?
If you are placing a large corporate order or are placing a bulk order for international delivery, we invite you to contact us to discuss shipping and delivery options.
How does the free shipping work?
We offer free standard ground shipping to All States in Peninsular Malaysia based on a minimum online order. Add on RM10 for East of Malaysia. Please note that our shipping policy may change at any time without notification.
What if my order is damaged or incorrect?
Customers need to inform us within 24hours after received the product. If your order is damaged during shipping due to product defects, we will replace the damaged product at no cost to you.
If you receive your order and it is incorrect design or missing product, then we will send out the correct or missing product, and in some situations, we might ask that you return to us the product that you did not order. In all cases, we will ensure the correct product is entered into our system and shipped to you, and if applicable, we will discuss with you the return of the incorrect or damaged item(s).
If the goods/products have been used or damaged by the customer or you already make engrave or resize services, there will not be any exchange or refund. KCA will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their exchange within 3 working days after the confirmation.
If your order is damaged or incorrect, please contact us, and we will try to respond within 24 business hours. Time for exchange will be expired after 5 days.