Career

We’re building a team of passionate, creative, and driven individuals who want to grow together. If you love creating impactful work, exploring new ideas, and being part of an energetic environment — we’d love to meet you.

Career

Job Openings

We’re always looking for passionate and creative individuals to join our growing team. If you’re ready to learn, contribute, and grow in a fast-paced environment, we’d love to hear from you.

HEAD OF GROWTH & MARKETING
Omnichannel Retail & Live Commerce

We are looking for a commercially driven and hands-on Head of Growth & Marketing to lead KCA’s next phase of growth across digital, ecommerce, live commerce and physical retail.

This is a senior PLAYER-COACH role — not a strategy-only position.

You will be expected to identify growth opportunities, build the strategy, lead execution, analyse performance and continuously optimise for measurable commercial results.

You will work directly with the Founder/CEO and collaborate closely with Content, Sales, Procurement, Finance and Ecommerce Operations.

KEY RESPONSIBILITIES

Growth Strategy & Commercial Planning

• Develop annual, quarterly and monthly growth and marketing plans
• Translate business revenue targets into actionable growth strategies
• Identify opportunities across customer acquisition, ecommerce, live commerce and physical retail
• Analyse the customer journey and identify revenue leakage or growth opportunities
• Proactively bring recommendations, forecasts and action plans to Management

Performance Marketing & Customer Acquisition

• Own paid acquisition across Meta Ads, Google Ads and TikTok Ads
• Be hands-on in campaign setup, optimisation and troubleshooting where required
• Develop acquisition, retargeting and creative testing strategies
• Manage marketing budget allocation based on commercial performance
• Monitor CAC, ROAS, MER, conversion and marketing contribution
• Manage and challenge agencies or external specialists where applicable

Omnichannel & Showroom Growth

• Develop strategies to increase qualified traffic to KCA
• Connect digital campaigns to showroom appointments, footfall and sales
• Build measurable online-to-offline customer journeys
• Develop local and geo-targeted acquisition strategies
• Support marketing strategy for future showroom and branch expansion

Ecommerce & Conversion Growth

• Analyse Shopify traffic, customer journeys and conversion performance
• Identify opportunities across product discovery, product pages and checkout
• Diagnose funnel leakage and recommend improvements
• Grow commercially attributable ecommerce revenue
• Work with Ecommerce Operations while maintaining clear commercial vs operational ownership

Live Commerce

• Own the commercial growth strategy for TikTok Live
• Develop traffic, product, campaign, promotional and conversion strategies
• Monitor viewers, product clicks, add-to-cart, checkout, conversion, AOV and revenue per live hour
• Diagnose whether performance issues originate from traffic, audience, host execution, product, offer, timing, stock or conversion
• Coordinate with Live Host, Content, Sales, Ecommerce Operations and Procurement

Campaign Management

• Own KCA’s annual, quarterly and monthly marketing campaign calendar
• Proactively develop campaign concepts instead of waiting for Management direction
• Lead campaigns from strategy through execution and post-campaign analysis
• Define objectives, target customers, products, offers, channels, budget and expected commercial outcomes
• Lead product launches, seasonal campaigns and retail activations

Brand, Trust & Reputation

• Translate KCA’s brand direction into effective market-facing strategies
• Grow brand awareness, credibility and customer trust
• Develop strategies around Google Reviews, testimonials, UGC, educational content and social proof
• Strengthen brand consistency across digital and physical customer touchpoints
• Identify relevant PR and brand-building opportunities

Major brand positioning and creative direction remain under the Founder/CEO.

Content Strategy & Performance

• Provide strategic and commercial direction to KCA’s existing content function
• Determine what content should be produced, for whom and for what business objective
• Analyse reach, retention, profile visits, clicks, enquiries and commercial outcomes
• Develop testing strategies for hooks, formats, messages, products and audiences
• Work closely with the Content Creator on execution

Google & Local Retail Growth

• Grow KCA’s visibility across Google Search, Maps and Google Business Profile
• Monitor search behaviour, local discovery, direction requests, calls and website actions
• Develop strategies to increase showroom discovery and footfall
• Monitor Google Reviews and customer sentiment
• Connect local digital performance to actual commercial outcomes

KOL, Partnerships & Collaborations

• Proactively identify relevant KOLs, creators, brands and strategic partners
• Evaluate opportunities based on audience fit, engagement quality, brand fit and commercial potential
• Develop and execute measurable collaboration strategies
• Track traffic, leads, sales and other relevant outcomes
• Conduct post-collaboration performance analysis

Events & Retail Activation

• Identify relevant wedding fairs, exhibitions, pop-ups and retail events
• Evaluate opportunities based on audience quality, cost, expected footfall, leads, sales and ROI
• Develop activation and lead-generation plans
• Coordinate execution with Sales, Procurement and Content
• Conduct post-event ROI analysis

Product & Merchandising Growth

• Analyse best sellers, slow movers, customer demand and category opportunities
• Identify potential product gaps based on market and customer data
• Recommend hero products, bundles, cross-sell and upsell opportunities
• Provide commercial input into campaign and showroom merchandising
• Work with the Founder/CEO on product direction and Procurement on sourcing and availability

Demand Forecasting & Stock Coordination

• Forecast product demand for campaigns, launches and Live Commerce
• Communicate expected demand and stock requirements to Procurement in advance
• Monitor stock readiness before major marketing investment
• Adjust commercial plans where stock availability creates risk

Marketing × Sales Alignment

• Monitor marketing-generated leads, lead quality and acquisition cost
• Work with Sales to understand downstream conversion and lost-sale reasons
• Analyse the funnel from traffic through revenue
• Identify whether performance gaps originate from Marketing, Sales conversion, stock or operations

Marketing generates demand. Sales owns consultation, follow-up and closing.

Analytics & Management Reporting

• Build and maintain clear growth dashboards
• Track the commercial funnel:

Spend → Traffic → Leads → Qualified Leads → Appointments → Sales → Revenue → Gross Profit

• Analyse performance by channel, campaign, product and customer journey
• Present actionable weekly and monthly insights to Management
• Recommend what to scale, improve, test or stop based on data

WHAT SUCCESS LOOKS LIKE

GROW DEMAND
Increase qualified traffic, customer acquisition, leads, appointments and marketing-generated showroom footfall.

GROW DIRECT REVENUE
Increase commercially attributable revenue across ecommerce, Live Commerce and other direct-commerce channels while maintaining healthy acquisition economics.

BUILD BRAND & TRUST
Strengthen KCA’s awareness, credibility, reputation and customer confidence.

REQUIREMENTS

• Approximately 3–10+ years of relevant Growth / Marketing experience; proven results matter more than years alone
• Proven track record of measurable customer acquisition, revenue or commercial growth
• Strong hands-on understanding of Meta Ads, Google Ads and TikTok Ads
• Strong understanding of CAC, ROAS, MER, conversion and attribution
• Experience managing meaningful marketing budgets
• Ecommerce / Shopify experience
• Strong analytical and commercial problem-solving capability
• Retail / omnichannel experience is highly advantageous
• TikTok Shop and Live Commerce experience is highly advantageous
• Experience in jewellery, fashion, beauty, luxury, lifestyle, D2C or consumer retail is advantageous
• Experience with KOLs, partnerships, collaborations and events
• Able to lead while remaining hands-on in execution

WHO WILL THRIVE IN THIS ROLE?

You are likely to thrive at KCA if you:

• Think commercially, not just creatively
• Understand both BRAND and NUMBERS
• Diagnose before recommending solutions
• Are comfortable working in a lean team
• Can move between strategy and hands-on execution
• Take ownership without waiting for the Founder to provide every idea
• Use data to challenge assumptions
• Can turn insights into clear actions
• Are motivated by measurable business growth

IMPORTANT

This is NOT a strategy-only leadership position.

KCA currently operates with a lean marketing function. We are looking for a PLAYER-COACH who can build the growth function while actively driving execution.

We are not looking for someone whose primary measure of marketing success is followers, likes or views.

We are looking for someone who can answer:

“What does the data tell us, where is the opportunity, and what should we do next?”

HOW TO APPLY

Please email your latest CV/resume to:

trilliondiamond.co@gmail.com

Email Subject:
Application – Head of Growth & Marketing

Please include measurable results from your previous roles wherever possible.

Shortlisted candidates will proceed through a structured selection process which may include a competency-based interview and a short business case assessment.

We are looking for a creative and result-driven Marketing Executive to plan and execute marketing campaigns for our jewelry brand. The role focuses on brand building, product promotion, digital marketing, and customer engagement to drive sales online and offline.

Key Responsibilities

Brand & Campaign Management

Plan and execute marketing campaigns for new launches, seasonal collections, festive offers, and promotions
Ensure brand consistency across all platforms (social media, website, packaging, etc.)
Coordinate with photographers, stylists, models, and influencers for shoots

Digital Marketing

Manage brand presence on Instagram, Facebook, Pinterest, YouTube, and WhatsApp marketing
Create and manage content calendars for reels, posts, stories, ads, and product highlights
Run and optimize paid campaigns on Meta Ads (Facebook/Instagram) and Google (if required)
Improve customer engagement through interactive content and community management

Sales & Performance Support

Work closely with the sales team to generate leads and support store/online conversions
Track campaign performance (reach, engagement, traffic, conversions, ROAS)
Prepare weekly/monthly marketing performance reports

Influencer & Partnership Marketing

Identify and coordinate with influencers / creators for collaborations
Execute barter & paid influencer campaigns with measurable deliverables
Manage PR outreach for brand visibility and jewelry features

Customer Engagement

Support customer acquisition and retention through:
email marketing / SMS / WhatsApp campaigns
festive gifting campaigns
loyalty/referral initiatives

Requirements

Bachelor’s degree in Marketing, Business, or related field
1–3 years experience in marketing (fashion/jewelry/lifestyle preferred)
Strong understanding of social media trends and content formats
Hands-on experience with Meta Ads Manager is a plus
Basic design & content skills (Canva preferred)
Good communication, coordination, and reporting skills

Job Summary

We are looking for a responsible and detail-oriented HR & Finance Executive to manage day-to-day HR operations along with basic finance and accounts activities. The role includes recruitment, payroll coordination, staff documentation, billing support, expense tracking, and reporting.

Key Responsibilities

✅ HR Responsibilities

Recruitment & Staffing

Handle hiring for Sales Staff, Store Manager, Marketing, Back-office, Production staff
Coordinate interviews and follow-ups with department heads
Maintain recruitment trackers and candidate database

Onboarding & Documentation

Manage joining formalities and onboarding process
Maintain employee files, contracts, and HR records
Prepare HR letters: Offer, Appointment, Confirmation, Experience, Relieving, Warning letters

Attendance, Leave & Payroll Support

Track attendance, leaves, incentives, and overtime (if applicable)
Share accurate salary inputs with accounts / management
Assist in payroll coordination and employee queries

Employee Support & Engagement

Support employee engagement activities and grievance handling
Maintain discipline and workplace policies across office/store staff

✅ Finance & Accounts Responsibilities

Daily Accounts & Billing Support

Assist with sales entry, billing data, and invoicing (if required)
Maintain petty cash records and daily expense tracking

Purchase & Vendor Coordination

Track purchase invoices and vendor payments
Coordinate with vendors for bills, quotations, and payment status

Reporting & Documentation

Prepare weekly/monthly reports for:
- sales summary
- expenses
- pending payments / collections
Maintain proper filing of bills, vouchers, and finance documents

Bank & Payment Follow-up

Coordinate bank deposits, UPI/card payment reconciliation (if required)
Follow up on customer payments and credit records

Requirements

Graduate (Commerce/Business preferred)
1–3 years experience in HR + Accounts/Finance role (retail preferred)
Knowledge of:

- HR documentation & recruitment process
- basic accounting and Excel reporting
Good communication + coordination skills
Honest, organized, and able to handle confidential data

Preferred Skills

Experience working in Retail / Jewelry / Fashion industry
Knowledge of Tally / Zoho Books / QuickBooks (preferred)
Payroll & compliance knowledge (PF/ESI basic understanding)

Internship Opportunities

We’re currently hiring interns across all departments, with priority openings for the following positions:

We are looking for a Marketing & Social Media Intern to support our marketing team in creating engaging content, managing social media platforms, and assisting with day-to-day digital marketing activities. This internship is ideal for someone who is creative, proactive, and eager to learn in a fast-paced environment.

Key Responsibilities

Assist in planning and preparing weekly social media content
Support copywriting for captions, promotions, and marketing materials
Create simple visuals and marketing content using tools such as Canva
Schedule posts and ensure content is published on time (Instagram/TikTok/Facebook)
Monitor and report basic performance metrics (reach, engagement, views)
Help manage community interactions (reply to comments/DMs with guidance)
Conduct basic competitor research and trend spotting for content ideas
Assist with marketing campaigns, product launches, or ongoing promotions

Requirements

Currently pursuing Diploma/Degree in Marketing, Communications, Media, Business, or related fields
Strong interest in social media, content creation, and digital marketing
Able to write well in Bahasa Malaysia and/or English
Familiar with social media platforms (IG, TikTok, FB) and current trends
Basic skills in Canva / simple editing is an advantage
Responsible, willing to learn, and able to work with deadlines

What You’ll Gain

Hands-on experience in real marketing campaigns and content planning
Exposure to branding, content strategy, and digital marketing operations
Guidance and feedback from the marketing team
Opportunity to build your portfolio with published work

📩 Interested to apply?

Send your resume and portfolio (if available) to marketingdept.kca@gmail.com with the subject: Marketing & Social Media Intern Application.

We are looking for a creative and detail-oriented Photographer & Videographer Intern to support our content production team in capturing high-quality photos and videos for marketing and social media. This role is ideal for someone who enjoys storytelling through visuals, keeps up with current trends, and is passionate about creating engaging content.

Key Responsibilities

Assist in planning and executing photo & video shoots for products, events, and campaigns
Capture high-quality photos and short-form videos for Instagram, TikTok, and other platforms
Support basic video editing (cutting, trimming, simple transitions, subtitles)
Edit and enhance photos (basic retouching, lighting adjustments, color correction)
Prepare content in the correct format for reels, stories, posts, and ads
Organize and manage media files (folders, naming, backups)
Follow brand guidelines to ensure consistent visual style
Support behind-the-scenes (BTS) content and creative ideas during shoots

Requirements

Currently pursuing Diploma/Degree in Media, Film, Multimedia, Photography, Broadcasting, or related fields
Strong interest in content creation, videography, photography, and social media trends
Familiar with camera setup and basic shooting techniques (lighting, framing, angles)
Basic editing skills using tools such as CapCut, Premiere Pro, VN, Final Cut, Lightroom, or similar
Creative, proactive, and willing to learn
Able to work on tight timelines and collaborate with the marketing team

What You’ll Gain

Real-world experience in commercial content production
Opportunity to build a strong portfolio with published work
Exposure to branding, creative direction, and social media marketing
Guidance and feedback from a supportive team

📩 Interested to apply?

Send your resume and portfolio (if available) to marketingdept.kca@gmail.com with the subject: Photographer & Videographer Intern Application.

We are looking for a creative and detail-oriented Multimedia Design Intern to support our marketing and creative team in producing visually engaging content for digital platforms. This role is perfect for someone who enjoys designing, creating social media visuals, and exploring different multimedia formats to bring ideas to life.

Key Responsibilities

Assist in designing creative materials for social media, marketing campaigns, and branding
Create Instagram posts, stories, reels covers, banners, and basic layouts
Support simple motion/video content (e.g. short edits, transitions, subtitles) when needed
Adapt and resize designs for multiple formats and platforms
Maintain visual consistency according to brand guidelines
Work closely with the marketing team to support content planning and execution
Organize design files and ensure proper version control

Requirements

Currently pursuing Diploma/Degree in Graphic Design, Multimedia, Creative Media, Visual Communication, or related fields
Proficient in design tools such as Canva, Adobe Illustrator, Photoshop (basic knowledge is acceptable)
Familiar with video editing tools such as CapCut, Premiere Pro, After Effects (an advantage)
Good eye for design, layout, and typography
Able to work with deadlines and manage multiple tasks
Creative, responsible, and eager to learn

What You’ll Gain

Hands-on experience working on real design and marketing projects
Opportunity to build a strong portfolio with published content
Guidance and feedback from a supportive creative team
Exposure to branding, content strategy, and campaign execution

📩 Interested to apply?

Send your resume and portfolio (if available) to marketingdept.kca@gmail.com with the subject: Multimedia Intern Application.

Career at KCA

Come and Join Us!

To apply, share your resume and portfolio (if available) at

aswadakhir.kca@gmail.com