Trillion Diamond (M) Sdn Bhd Terms & Conditions

These Terms and Conditions form the basis on which you can visit us and our website ( Please read them carefully as they contain important information.

General Terms and Conditions
This website is owned and operated by KCA.

1. The Contract between us
We must receive payment in full for the goods ordered by the customer prior to the order being accepted. Once payment has been received by us we will confirm that the customer’s order has been accepted by sending an e-mail to the customer at the e-mail address provided in their order form. Our acceptance of the customer’s order brings into existence a legally binding contract between KCA and the customer. As a legally binding contract can only be entered into by a person over the age of 18, only persons of this age may purchase goods from our website.

2. Cancellation rights
See Online Sales Right to Cancel policy.

3. Cancellation by us
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods ordered or we do not deliver in the customers area or if one or more of the goods ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel the contract, we will notify the customer by email and will re-credit the price to their Credit card or Debit card any sum deducted by us including delivery charges as soon as possible but in any event within 30 days of their order. We will not be obliged to offer any additional compensation for any disappointment the customer may have suffered in this regard.

4. Ownership of rights
KCA is the operator of All product names, company names, trademarks photographs, titles, logos, or copyrights used here are the property of their respective owners. Any use of this website or its contents, including copying or storing of them in whole or part, other than for your own personal, non-commercial use, is prohibited without our written permission. You may not modify or distribute or repost anything on this website for any purpose.

5. Accuracy of content
We have taken great care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights or dimensions given for the goods are approximate only.

6. Damage to your computer
We try to ensure that this website is free from viruses or other defects. However, we cannot guarantee that your use of this website or any other websites accessible through it will not cause damage to your computer, tablet, or mobile phone device. It is your responsibility that the right
equipment is available to use the website. Except in the case of negligence on our part we will not be liable to any person for any loss or damage which may arise to any equipment because of using this website.

7. Availability
All orders are subject to acceptance and availability. If the goods the customer has ordered are not available from stock, we will contact them by email or phone (if they have provided us with the relevant details). They will then have the option either to wait until the item is available from stock or to cancel the order.

8. Ordering errors
The customer has the facility to correct errors on their part up to the point at which they click on ‘submit’ during the ordering the ordering process.

9. Prices
The prices payable for goods that the customer orders are as set out in our website and are in Ringgit Malaysia. All prices are correct at the time of entering this information. KCA make no charge for the use of customers Credit or Debit cards in customer transactions. Whenever it is not possible to accept the customer’s order to buy goods to the specification and description or at the price indicated, we will advise you by email and offer to sell the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price
remains valid.

10. Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from their Credit or Debit cards, then we can cancel the contract and or suspend any further deliveries to the customer. This does not affect any other rights we may have.

11. Delivery Charges
Our delivery charges vary according to the area of delivery and are set out at the ‘How to Order’ section of our website. The customer will be required to pay such charges and it may not be possible to deliver to some areas. If the customer’s order is returned because the PosLaju or other delivery service could not complete the delivery for whatever reason then the customer will be liable for any reasonable additional delivery costs.

12. Delivery
We will deliver the goods to the address you specify for delivery in your order. It is important that the address is accurate and contains the latest full postcode. It is also a requirement that the customers cardholder address is supplied at the time of the order being made. Goods will be sent by PosLaju Malaysia so there must be someone eligible to sign for the Registered Parcel. We aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If the customer does not receive the goods ordered within 10 working days of the date on which they were ordered, then the customer must advise us of this so that we may check with the delivery service at the earliest opportunity. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period, and we will contact the customer to arrange an alternative time. The customer will become the owner of the goods once they have been delivered to them. Once goods have been delivered to them then they will be held at their own risk, and we will not be liable for their loss, damage, or destruction.

13. Risk and ownership
Risk of damage to or loss of the goods passes to the customer at the time of delivery to them, or if they fail to take delivery at the agreed time, the time we tried to deliver. The customer will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

14. Acknowledgement and acceptance of your order
The customer will need to provide us with their e-mail address, and we will notify them by email as soon as possible to confirm receipt of their order and email them again to confirm details. An acceptance of their order will take place on our sending an email to the customer at the email address provided with the order.

15. Liability

  • If you do not receive goods ordered by you within 10 days of the date on which you ordered them, we will have no liability to the customer unless they notify us in Contact at KCA, of the problem within 15 days of the date on which the goods were ordered (unless this is not reasonably practicable). If the customer notifies us of a problem under this condition, our only obligation will be, at the customers option to either.

    Make good any shortage or non-delivery.

    Replace or repair any goods that are damaged or defective.

    Refund the amount paid by the customer for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. The customer must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods may be prohibited in the customers area by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods the customer purchases.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights that the customer might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to the customer for any death or personal injury resulting from our negligence.

16. Return of faulty goods
In the event of any item being found faulty upon delivery please return the item to us at the earliest opportunity using the PosLaju Delivery service making sure that the level of insurance is sufficient to cover the value of the goods.

17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time to reflect changes in the law and you should look through them as often as possible.

18. Invalidity
If any part of these terms and conditions is un-enforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

19. Privacy
You acknowledge and agree to be bound by the terms and conditions of our privacy policy which may be viewed on our website.

20. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on to a Third Party.

21. Entire agreement
These terms and conditions, together with the current website prices, delivery details, contact details and privacy policy, set out the whole of the agreement relating to the supply of goods to the customer by KCA Nothing said by any salesperson on our behalf should be in any way be understood to be a variation of these terms and conditions or an authorised representation about the nature or quality of any item(s) offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being misleading or untrue.

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